Registration and Course Policies

All Go Beyond Academy courses are registered and billed on a term basis.

The academic year is divided into three terms:

• Fall Term: September-January
• Spring Term: February-June
• Summer Term: July-August

For students who register after a term has already begun, tuition will be calculated from the student's confirmed start date through the end of the applicable term.

Once a student has commenced a course:

• From the first lesson through the completion of the second lesson, students who determine that the course is not suitable may withdraw and request a refund for the remaining unused lessons.
• Approved refunds are subject to an administrative and service fee equal to 5% of the original total tuition amount. Fees for lessons already completed are non-refundable.
• After the second lesson has been completed, no cash refunds will be issued beginning with the third lesson.
• If a student is unable to continue after the second lesson for personal reasons, any eligible remaining tuition may, subject to Academy policies, be converted into Go Beyond Academy Credit for future courses.

Except in circumstances where a course is cancelled by Go Beyond Academy or otherwise specifically approved by the Academy, course credits have no cash value and are non-refundable.

Group classes generally require a minimum of two students in order to operate.

If a class cannot proceed due to insufficient enrolment, parents/guardians will be notified in advance and any tuition paid for lessons cancelled by the Academy will be fully refunded.

If a student is unable to attend a scheduled lesson due to illness, family commitments, or other circumstances, the parent/guardian must contact Go Beyond Academy at least 24 hours before the scheduled start time and provide notice of the absence.

For eligible absences reported at least 24 hours in advance, the missed lesson may, depending on the course type and circumstances, be:

• rescheduled as a make-up lesson; or
• converted into course Credit.

Applicable arrangements are subject to the Make-Up Lesson Policy outlined in Section 3 below.

The following will be considered a late cancellation or no-show:

• Failure to provide at least 24 hours' advance notice;
• Forgetting to attend a scheduled lesson;
• Notifying the Academy only after the lesson has begun; or
• Failing to attend without notice.

In any of the above circumstances, the lesson will be charged in full and will not be eligible for a refund, Credit, or make-up lesson.

To maintain continuity of instruction and ensure appropriate academic progress, the maximum number of eligible student-requested absences per term is:

• Fall Term: maximum 4 absences
• Spring Term: maximum 4 absences
• Summer Term: maximum 2 absences

Once the maximum number of eligible absences has been reached, additional student-requested absences will generally not qualify for Credit or make-up lessons, even where more than 24 hours' notice is provided. Lessons cancelled due to teacher absence or circumstances initiated by Go Beyond Academy do not count toward the student's absence limit.

• Credits generated from private one-on-one lessons may only be applied toward other private one-on-one lessons.
• Credits generated from group classes may be applied toward other eligible Go Beyond Academy courses.

All Credit usage must be arranged with the Academy in advance and remains subject to course availability, scheduling, space, and other applicable conditions.

If a student provides at least 24 hours' notice of an absence, or if an instructor is unable to teach due to illness or other circumstances, Go Beyond Academy will make reasonable efforts to arrange a make-up lesson.

As instructor schedules are often limited, the availability of alternative lesson times may be restricted. We appreciate the cooperation and flexibility of parents/guardians when selecting from the times available.

If a mutually suitable make-up time cannot be arranged, the eligible missed lesson will be converted into Go Beyond Academy Credit for future use.

All make-up lessons must be coordinated and confirmed through Go Beyond Academy. A make-up arrangement is not considered confirmed until it has been approved by the Academy.

If one student in a two-student semi-private class provides advance notice of an absence, one of the following arrangements may be made, depending on the circumstances:

All arrangements are subject to instructor availability and must be coordinated and confirmed by Go Beyond Academy.

If a student provides at least 24 hours' notice of an absence from a group class, one of the following make-up options may be available:

The maximum number of individual make-up lessons available for missed group classes is:

• Fall Term: maximum 2
• Spring Term: maximum 2
• Summer Term: maximum 1

All individual make-up lessons are subject to instructor availability. Go Beyond Academy cannot guarantee that a suitable make-up time will be available. Where a make-up lesson cannot reasonably be scheduled, the Academy may provide relevant course materials or another appropriate academic arrangement, depending on the circumstances.

For eligible absences, instructors will make reasonable efforts to provide the relevant learning materials covered during the missed lesson.

After reviewing the materials, students may submit course-related questions to Go Beyond Academy's administrative team. The Academy will forward appropriate questions to the instructor and communicate the instructor's response to the student or parent/guardian.