Policy

What you need to know before the term starts

Please read the following carefully, as it contains important information regarding leave, make-up classes, billing methods, payment, and contact information. No refunds are available after the first two classes, but credit transfers are allowed. Temporary leave or absence from class without notice will not be refunded/credited. The number of leaves per semester should not exceed 4 times (excluding summer courses). One-on-one course credits can only be used for one-on-one courses.
*Group course credits can be used for all courses.

1. Leave

Parents must request leave 24 hours in advance and provide a reason. If a class is missed or a teacher is absent, the following options are available:

• The missed class can be credited towards next semester's tuition.
• A make-up class can be scheduled (see details in #2: Make-up Classes).

If leave is requested at the last minute or if a class is forgotten, there will be no refund or credit. Please notify us in advance for trips abroad, moving, vacations, etc., and the tuition will be deducted from the invoice.

2. Make-up Classes

One-on-One Classes(Private Class): If a child or teacher needs to take leave due to illness or other reasons, we will contact the teacher to arrange a make-up class. If no suitable time is found, the class will be credited for future use.

One-on-Two Classes(Semi-Private Class): If one of the children needs to take leave, the options are:

• Both children skip one class together.
• Each child receives a one-on-one make-up class separately.

Group Classes:For group classes, make-up options include recorded classes or make-up classes, and you can choose one from the following two options:

• Recorded Class: If leave is requested 24 hours in advance and the child does not attend the class, a recording will be provided. No refund or credit will be given for classes with provided recordings.
• Make-up Class:The teacher will arrange a one-on-one make-up session for half the time of the missed group class. (For example: a 90-minute group class will have a 45-minute make-up session; a 60-minute group class will have a 30-minute make-up session). Each course can have up to two make-up opportunities per semester. (Summer courses have only one make-up opportunity).

The teacher will provide the materials for the missed class. If there are any questions, please send them to customer service, and we will relay the questions to the teacher and get back to you promptly.

3. Switching Between In-person and Online Classes:

For courses not labeled as "online only," we offer hybrid classes (in-person and online live streaming). If a student cannot attend in person but can attend online, please notify customer service 12 hours in advance to switch the class to online for that session.

4. School Calendar:

Go Beyond Academy operates year-round with three semesters: September to January, February to June, and July to August. Each semester, we will publish a school calendar highlighting holidays when there are no classes, and these will not be included in the tuition.

• Horizontal rows: From left to right are Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday.
• Vertical columns:From top to bottom are the months. The bottom of the calendar shows the total number of classes for each date throughout the semester.
• The bottom of the calendar shows the total number of classes for each date throughout the semester.

* For easier school management, we will issue an invoice for the entire semester (if you enroll mid-semester, the invoice will be prorated from your enrollment date to the end of the semester). Students must pay tuition by the semester.

5. Contact Information

6. Principal’s Email

[email protected] If you have any feedback about our teachers, please contact our principal promptly. Your feedback is very important to us! We hope to have a wonderful semester!